Personal Information You Provide

• Contact details including name, email address, phone number, and mailing address
• Account information when you register for our services or educational programs
• Payment information for purchases and course enrollments
• Communications you send to us, including feedback and inquiries
• Profile information for personalized beauty and hairdressing recommendations

Automatically Collected Information

We automatically collect certain technical information when you visit our website. This includes your IP address, browser type, device information, pages visited, time spent on our site, and referring websites. This data helps us understand how our services are used and improve the overall user experience.

Marketing Communications

With your explicit consent, we may send you promotional emails about new beauty products, upcoming hairdressing courses, special offers, and industry insights. You can unsubscribe from these communications at any time using the link provided in each email or by contacting us directly.

Service Providers and Partners

We work with trusted third-party service providers who help us deliver our beauty and hairdressing services. These partners include payment processors, shipping companies, email service providers, and cloud storage services. All third parties are contractually bound to protect your information and use it only for the specific services they provide to us.

• Payment processors for secure transaction handling
• Shipping partners for product delivery within Australia
• Email marketing platforms for communication services
• Analytics providers for website performance monitoring
• Cloud hosting services for secure data storage

Legal Requirements

We may disclose your personal information when required by Australian law, court orders, or government regulations. This includes cooperating with law enforcement investigations, responding to subpoenas, or protecting the rights and safety of our users and the public. We will notify you of such disclosures when legally permitted to do so.

Technical Safeguards

• SSL encryption for all data transmitted between your device and our servers
• Secure database storage with encrypted sensitive information
• Regular security audits and vulnerability assessments
• Multi-factor authentication for employee access to customer data
• Firewall protection and intrusion detection systems
• Regular software updates and security patches

Access Controls

We maintain strict access controls within our organization. Only authorized employees who need access to your information to perform their job duties can view your personal data. All staff members receive regular training on privacy protection and data handling best practices.

Data Breach Response

In the unlikely event of a data security incident, we have established procedures to respond quickly and effectively. We will investigate the breach, take steps to prevent further unauthorized access, and notify affected users and relevant authorities as required by Australian privacy laws. You will receive clear information about what happened and what steps we're taking to address the situation.

Access and Correction Rights

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format. If you notice any inaccuracies in your information, you can request corrections, and we will update your records promptly.

• Request a copy of all personal information we have collected about you
• Update your account information and communication preferences
• Correct any inaccurate or outdated information in our records
• View your order history and transaction records

Deletion and Opt-Out Rights

You can request the deletion of your personal information, subject to certain legal and business requirements. For example, we may need to retain transaction records for tax purposes or keep account information to prevent fraud. You can also opt out of marketing communications while maintaining your account for essential service communications.

Types of Cookies We Use

• Essential cookies required for basic website functionality and security
• Performance cookies that help us analyze website usage and improve user experience
• Functionality cookies that remember your preferences and settings
• Marketing cookies used to deliver relevant advertisements and measure campaign effectiveness

Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect some website features. You can also opt out of personalized advertising by visiting the Digital Advertising Alliance's opt-out page or adjusting your mobile device's advertising settings.

Cross-Border Data Protection

We only work with international partners who provide adequate privacy protections. This includes companies in countries with privacy laws equivalent to Australia's Privacy Act, or those who have signed contractual agreements ensuring your data receives the same level of protection as it would in Australia.

Countries Where Data May Be Processed

• United States - for cloud storage and email services with Privacy Shield certified providers
• European Union - for analytics and customer service platforms under GDPR protections
• New Zealand - for payment processing and fraud prevention services

Parental Consent for Minors

If a minor wishes to enroll in our hairdressing courses or purchase beauty products, we require verifiable parental consent. Parents can provide consent by contacting us directly and confirming their approval for their child's participation in our programs. We will only collect the minimum necessary information and will not use children's data for marketing purposes.

How We Communicate Changes

• Email notifications to all registered users for significant policy changes
• Website banners and notices highlighting important updates
• Updated version dates and change summaries in the policy document
• Social media announcements for major privacy practice changes

Your Options When We Update Our Policy

When we make changes to this privacy policy, your continued use of our services constitutes acceptance of the updated terms. However, if you disagree with any changes, you can delete your account or contact us to discuss your concerns. We encourage you to review this policy periodically to stay informed about how we protect your information.